Delivery Direct To Site
Save time and hassle - we'll deliver your timber and building supplies straight to your project site, quickly and reliably
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SAVE 5% WHEN YOU SPEND £300 ON TIMBER
We offer local delivery throughout the Midlands. Delivery charges are calculated based on your postcode. Simply continue to checkout and enter your postcode to view the delivery cost for your area.
Customers are welcome to collect their orders free of charge from our yard.
This policy applies to UK consumers buying through the MSS Timber website. Business purchases are subject to applicable business terms and law.
Nothing in this policy limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Email: sales@msstimber.co.uk
Returns address: MSS Timber, 28 Soho Road, Handsworth, Birmingham, B21 9BH
Please include your name, order number or other proof of purchase, and details of the goods. You do not need a returns authorisation code to exercise your statutory rights.
For most website purchases, you can cancel without giving a reason, from placing your order until 14 days after the day you receive your goods. If one order arrives in separate deliveries, this normally runs from receipt of the last item.
Tell us clearly that you wish to cancel before the deadline. You can email or write to us using the details above, or use the optional cancellation form below.
Unless we agree to collect the goods, you must send or bring them back without undue delay and within 14 days of telling us you are cancelling. Sending them within this period meets the deadline.
Bespoke and personalised goods are excluded from change-of-mind cancellations, as explained below.
You pay the direct cost of a change-of-mind return if we told you this before purchase. For bulky goods that cannot normally be posted, we will also provide the return cost or a reasonable estimate before purchase. If we do not provide the required information, we will pay those costs.
Please package goods securely and keep proof of dispatch.
You may open packaging and inspect goods as you reasonably could in a shop. We may deduct any loss in value caused by handling beyond what is necessary to inspect them, but only where the law allows. Cutting, drilling, treating or installing timber may reduce its value.
We do not charge a restocking fee for statutory cancellations.
We will refund the price of the cancelled goods, less any lawful deduction for loss in value.
If you cancel the whole order, we will also refund the cost of our least expensive standard delivery option. Any extra amount paid for premium delivery is not refundable.
Refunds will be made without undue delay and within 14 days of receiving the goods back or evidence that you sent them back, whichever is earlier.
If we have offered to collect the goods, or no goods were supplied, we will refund you without undue delay and within 14 days of being informed of your cancellation.
We will use your original payment method unless you expressly agree otherwise. You will not be charged a refund fee.
Goods must be of satisfactory quality, fit for purpose and as described. These rights also apply to bespoke and personalised goods.
Please contact us if there is a problem. You do not lose your statutory rights simply because you did not report it immediately on delivery.
Depending on the circumstances, you may be entitled to:
We may inspect the goods and will arrange collection or an appropriate return method, covering reasonable return costs where legally required.
Refunds following rejection will be paid without undue delay and within 14 days of agreeing that you are entitled to a refund. Any deduction will only be made where legally permitted.
We will not charge a restocking fee or require you to accept a credit note instead of a refund you are legally entitled to.
Change-of-mind cancellation rights do not apply to goods made to your specifications or clearly personalised. This may include timber cut to your bespoke measurements. We will tell you before purchase when this exclusion applies.
A standard item is not automatically excluded simply because we order it from a supplier or manufacture it after receiving your order.
Email: sales@msstimber.co.uk
Phone: 0121 348 7695
Monday - Friday: 8am - 5pm
Saturday: 8am - 412pm
MSS Timber Merchants is a Community Corporative timber and building supplies merchant based in Birmingham. We proudly support local tradespeople, businesses, and homeowners by providing quality timber, decking, fencing, sheet materials, landscaping products, and bespoke joinery solutions.
Built on trust, reliability, and strong customer relationships, we believe in helping our community grow through exceptional service, expert advice, and dependable products. Whether you're managing a large-scale project or a home improvement job, we're committed to supplying the materials and support you need to build with confidence.
What we provide
At MSS, we don't just supply materials - make your projects easier
Save time and hassle - we'll deliver your timber and building supplies straight to your project site, quickly and reliably
Get your timber cut to the exact size you need. Our precision cutting service saves you time, reduces waste, and makes your project easier from the start
From planing and shaping to profiling and finishing. Our timber machining service gives you accurately prepared materials ready for use - saving you timbe and ensuring a professional finish
Our skilled joinery team can create bespoke timber solutions tailored to your project - from doors and windows to stair parts and custom fittings, crafted with precision and quality materials
We cut sheet materials like plywood, MDF, and OSB to you required sizes - giving you accurate, ready-to-use panels that save time, reduce waste, and make handling easier